Semper Solaris Review: Services, Warranties, Pros and Cons

Introduction to Semper Solaris

Semper Solaris is a veteran-owned company specializing in solar installation, HVAC, and roofing services. The company aims to enhance home energy efficiency and reduce energy costs through sustainable solutions. With a reputation for integrity and quality service, Semper Solaris employs skilled professionals dedicated to meeting customer needs. This review covers Semper Solaris’ products, services, warranties, discounts, and customer feedback to help homeowners determine if it’s the right choice for their energy needs.

Services Offered by Semper Solaris

• Solar Installation: Semper Solaris provides solar panel installation to help homeowners lower energy costs and transition to sustainable energy solutions.
• HVAC Services: The company offers heating, ventilation, and air conditioning services to improve home comfort and energy efficiency.
• Roofing Services: Semper Solaris installs and repairs roofs, ensuring homes are protected and energy-efficient.
• Other Home Services: Additional services include energy audits, insulation, and more to enhance overall home energy efficiency.

Customer Reviews and Experiences

Positive Reviews

• “Semper Solaris put a solar system on my house 3 years ago and did a fantastic job. The system has been working as promised and literally I run the AC all day during the hot summer months because I got a bunch of extra panels to do so. I’m so glad I went solar with Semper Solaris and have referred them to multiple friends and neighbors and they all had great experiences as well. I’m unsure where these bad reviews come from but Semper is a great company and I appreciate what they did for me.” – Rhami H.
• “He followed up continuously and promptly returned my calls. My payback is under 5 [years] and I no longer need to yell at everyone to turn off the lights when [they’re] not in the room. The installer [was] neat and efficient and a pleasure to have in my home.” – Mike T.
• “The crew worked well. My wife or myself was there every day. They were always early and always cleaned up after themselves. They completed the work quickly and everything went very smoothly. We are up and running and so far so good! We are in the black with what we are selling back to the energy company.” – Jim B.
• “Our crew was very professional. They let us know when they arrived and left and explained the work they were going to do each day. Their workmanship was good and it was clear that they were dedicated to doing a good job. They took personal interest in their work. We feel good about our decision to install solar.” – Wes C.

Negative Reviews

• “The sales and installation guys are great. But when one spends 20-30 thousand dollars you expect better customer service. They ignore your first several calls then when they do answer it’s like they are doing you a favor. If I had to do it all over again I would go with a different company.” – Kory F.
• “It started out great! Great sales person, answered all our questions. Installation was good, technicians were very courteous and careful. That’s where it ended being good and went to terrible. Our system which includes solar panels and batteries has not worked correctly in 2 months, it was installed in December, it is now February. Customer Service is unresponsive. We are so disappointed and frustrated.” – Carole D.
• “My roof has given me constant leak problems and is only 5 years old Semper subcontract their roof jobs to others and the quality is suspect. The latest issue is to replace all the ridge shingles… By then we had to take apart our whole kitchen and some of our walls because it was completely damaged and rebuild it. They took no responsibility at all. Our insurance sued them and helped us with most of the repairs. Still to this day we have problems with it leaking and other stuff wrong with it and they keep sending people out to fix it and they never fully fix it.” – Trustpilot Reviewer
• “At this point it was clear our issues and our need for ‘customer service’ was a moot point to the company. After the final inspection, in which Semper Solaris was present, there was still items anchored to our roof, and naturally we had to contact them again to have that taken care of. We are returning customers that will never use Semper Solaris again, nor will we make any recommendations, which we also did in the past. Disappointed in this veteran owned company is an understatement.” – Trustpilot Reviewer
• “ONLY hire this company if you have the time to be the supervisor and project manager.” – Trustpilot Reviewer
• “Lastly, you won’t find any veterans coming to your house. Everyone from the sales people to the installers and supervisors all said the same thing, They don’t go to the houses, there are only a few veterans in management. Those are direct quotes from employees. I never spoke to a single veteran.” – Trustpilot Reviewer
• “Great customer service but terrible workmanship. I choose this company only based on reviews found on yelp. There is about 15 holes on my living room ceiling and another 6 in a bed room. Needless to say the wife is upset at me. Well, you be the judge!” – Trustpilot Reviewer

Warranties and Guarantees

Semper Solaris offers various warranties and guarantees for their products and services:

• Solar Panels: Typically, solar panels come with a 25-year performance warranty and a 10-year workmanship warranty.
• HVAC Systems: HVAC systems usually have a 10-year parts warranty and a 1-year labor warranty.
• Roofing: Roofing services often include a 10-year workmanship warranty and a manufacturer’s warranty on materials.

Discounts and Financing Options

Semper Solaris provides several discounts and financing options to make their services more accessible:

• Government Incentives: Customers may be eligible for federal tax credits and state rebates for solar installations.
• Financing Plans: The company offers flexible financing plans, including loans and leases, to help homeowners manage upfront costs.
• Referral Programs: Referral discounts are available for customers who refer friends and family.

Pros and Cons of Semper Solaris

Frequently Asked Questions (FAQs)

Q: What services does Semper Solaris offer?

A: Semper Solaris offers solar installation, HVAC services, roofing, and other home energy efficiency solutions.

Q: How long do Semper Solaris warranties last?

A: Solar panels typically have a 25-year performance warranty and a 10-year workmanship warranty. HVAC systems usually have a 10-year parts warranty and a 1-year labor warranty. Roofing services often include a 10-year workmanship warranty and a manufacturer’s warranty on materials.

Q: Are there any discounts or financing options available?

A: Yes, Semper Solaris offers government incentives, flexible financing plans, and referral discounts.

Q: What do customers say about Semper Solaris?

A: Customer reviews are mixed. Many praise the company for professional service and quality work, while others report issues with customer service and workmanship.

Q: Is Semper Solaris a veteran-owned business?

A: Yes, Semper Solaris is a veteran-owned business, but some customers have noted that veterans are not always present at job sites.

Conclusion

Semper Solaris is a reputable company offering a range of services to enhance home energy efficiency. While many customers report positive experiences with professional service and quality work, there are also concerns about customer service and workmanship, particularly with subcontracted jobs. Homeowners should carefully consider their needs and read reviews before choosing Semper Solaris for their solar, HVAC, or roofing projects.