Merry Maids Review: Services, Pricing, Pros and Cons

Introduction to Merry Maids

Keeping a home clean and organized is a challenge for many, especially with busy schedules and family responsibilities. Merry Maids has established itself as a leading provider of professional house cleaning services across the United States. With flexible scheduling, a wide range of cleaning options, and a convenient mobile app, Merry Maids aims to make home upkeep stress-free. This review explores whether Merry Maids is the right choice for your cleaning needs, based on expert insights and customer feedback.

Pros and Cons of Merry Maids

Cleaning Services Offered

Merry Maids offers a comprehensive range of cleaning services tailored to different needs:

• Basic Housekeeping: Regular cleaning of floors, surfaces, bathrooms, and kitchens.
• Enhanced Disinfection: Deep cleaning with a focus on sanitizing high-touch areas.
• Move In/Out Cleaning: Specialized cleaning for homes being vacated or occupied.

Bathroom Cleaning

• Clean toilet, shower, tub, sink, and mirrors
• Clean and vacuum floors
• Dust toilet paper and towel racks
• Fold towels

Kitchen Cleaning

• Clean appliance exteriors and inside the microwave
• Wipe down tables and chairs
• Clean window over the sink
• Clean countertops and backsplashes and polish small appliances
• Clean and sanitize sink and polish fixtures
• Vacuum and wash floors

Dry Rooms Cleaning

• Dust window sills, shelves, and furniture
• Clean glass tabletops, mirrors, and glass doors
• Vacuum carpet and under edges of rugs
• Make beds, with a master bed linen change

Maid Service Details

The “Maid Service” offered by Merry Maids is somewhat vague on their website and over the phone. The service generally includes dusting, vacuuming, washing, and sanitizing, but lacks detailed breakdowns of specific tasks. Customers are advised to clarify their expectations with the local franchise to ensure their needs are met.

Detailed Cleaning Service

The detailed cleaning service is designed for a deeper clean, addressing areas often overlooked in routine cleaning:

• Scrub and dry sinks, showers, and fixtures
• Clean the interior and exterior of toilets
• Clean mirrors, glass picture frames, and other glass surfaces
• Vacuum, edge, and groom carpeting
• Vacuum tops of drapes or valances
• Vacuum and wash hard surface floors
• Wet-wipe accessible ceiling fans, hanging light fixtures, and vents
• Wet-wipe down door knobs, door frames, and light switch plates
• Dust and wet-wipe all furniture
• Dust items on furniture and lampshades

Move-In/Out Cleaning

Move-in/out cleaning services are tailored to the specific needs of customers. The cleaning specialist will address areas such as kitchen cabinets, ovens, refrigerators, closets, and more, depending on the customer’s requirements. All furniture must be removed for a thorough clean.

Pricing and Payment Options

For one-time cleaning, customers can opt to pay per hour. The hourly rate for a two-person Merry Maids team is $120 per hour, with a two-hour minimum.

Customer Feedback and Experiences

Customer reviews for Merry Maids are mixed, with many praising the professionalism and thoroughness of the cleaning staff, while others express disappointment with the quality of service and pricing.

• Positive Feedback: Many customers appreciate the punctuality, professionalism, and responsiveness of the cleaning teams. Some highlight the value of having regular cleaning for managing dust and pet hair.
• Negative Feedback: Some customers report that the cleaning was not as thorough as expected, particularly for deep cleaning services. Complaints include missed areas such as baseboards, floors, door frames, window sills, cabinets, and restrooms.

Does Merry Maids Clean Bathrooms?

Yes, Merry Maids cleans bathrooms as part of their routine house cleaning services. This includes cleaning the toilet, shower, tub, sink, and mirrors, as well as dusting the toilet paper/towel rack, folding towels, and washing and vacuuming floors.

Tipping Merry Maids

The tip is not included in your service payment. If you’d like to tip your house cleaning specialist, you can tip in cash or through the mobile app.

Frequently Asked Questions (FAQs)

Q: How often should I schedule a Merry Maids cleaning?

A: The frequency depends on your needs. Many customers opt for weekly, biweekly, or monthly services. For special occasions or deep cleaning, one-time services are available.

Q: Can I request specific cleaning products?

A: Yes, you can request that Merry Maids use specific products you own. Inform them in advance to ensure your preferences are met.

Q: What should I do if I’m not satisfied with the cleaning?

A: If you’re not satisfied, contact the local franchise to discuss your concerns. They may offer to return and address any missed areas.

Q: Are Merry Maids services eco-friendly?

A: Merry Maids offers eco-friendly cleaning options, but it’s best to confirm with your local franchise for specific details.

Q: How do I book a Merry Maids cleaning service?

A: You can book a service through their website, mobile app, or by contacting your local franchise directly.